Nod Tech Support

  • If you are seeing a message that your browser isn’t supported, you will need to download the latest version of Google Chrome or Microsoft Edge to continue with your appointment.

    If you are still having browser issues, please visit What’s My Browser, click copy, and paste the informatino into an email to support@nodmd.com

  • To fix your webcam access, you first need too identify what browser you are using. If you are unsure, please click What’s My Browser to find out.

    Edge 80

    If you are seeing the “Webcam is blocked” message, click the lock icon in the upper left corner in your URL bar where you can see “NodMD.com”. Then click ALLOW for both the camera and Microphone

    Chrome

    If you are seeing the “Webcam is blocked” message, click the lock icon in the upper left corner in your URL bar where you can see “NodMD.com”. Then click to ALLOW for both the camera and Microphone. Refresh the page and click ALLOW.

    Safari

    If you are seeing the “Webcam is blocked” message, Refresh the page and click ALLOW

    If you refresh the page and do not see the option to allow the camera, you will need to update the site settings.

    1. Click Safari in the top toolbar
    2. Click “Settings for this website
    3. In the pop-up find “Camera” and “Microphone”
    4. Click Deny and change to ALLOW

    Internet Explorer

    Internet Explorer is not supported by Nod. Please download the latest version of Download Microsoft Edge to continue

    Edge v16 – v18

    These versions of Edge are out-of-date and are not supported by Nod. Please download the latest version of Download Microsoft Edge to continue

    Firefox

    Firefox is not current supported by Nod. Please download the latest version of Download Google Chrome to continue

  • If you have started the appointment but can’t see the doctor, the first thing to do is to check your webcam permissions to ensure you’ve allowed the Nod to view your webcam. Next, make sure your network is properly connected. Run a diganostic test to ensure there are no errors.

    If that still doesn’t work, contact us directly for assistance at (480) 447-1169

  • If you are trying to log into your appointment but the password you are entering isn’t working, you may need to reset your password.

    To reset your password, click the “forgot password” link below the login form.

    You will be prompted to enter your email address. You will then receive a link in your email to enter a new password.

  • If you have tried to reset your email and successfully entered your email address to reset, but haven’t received an email be sure to check your spam folder or search for “Forgot Password”.

    If you still can’t find the email, please contact Nod support at (480) 447-1169.

Still Need Help?

Contact us at 480-447-1169 or support@nodmd.com